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Service disruption affecting some tenants

Status
Resolved
Impact
Major
Started
31 Aug 2026, 07:08 UTC
Duration
14m

Affected services

  • Web App - Partial Outage
  • Public API - Partial Outage

Updates

  1. Resolved - 31 Aug 2026, 07:22 UTC

    The fix has been fully deployed and all affected tenants have returned to normal operation. All services are operational. We will continue to monitor closely and will publish a follow-up if anything changes.

  2. Identified - 31 Aug 2026, 07:20 UTC

    We have identified the issue as originating in our authorization service. A fix is being deployed now, and we expect affected tenants to recover as the rollout completes. We will confirm once the recovery is verified.

  3. Investigating - 31 Aug 2026, 07:15 UTC

    We are investigating reports of service unavailability affecting a subset of tenants. The cause has not yet been identified. Our engineering team is actively investigating and we will share another update as soon as we know more.

  4. Investigating - 31 Aug 2026, 07:08 UTC

    We are aware of an issue impacting availability for some tenants and are looking into it.