All Systems Operational

The main Harmony web application, including the agent and admin consoles.

The self-service portal employees use to raise and track requests.

The REST API and webhooks used by customer integrations.

Agent execution, ticket triage, and the in-product copilot.

Scheduled and event-driven automations, including onboarding and offboarding runs.

The Harmony Slack app, slash commands, and Slack-delivered notifications.

The Harmony Teams app and Teams-delivered notifications.

Email and push delivery for requests, approvals, and alerts.

Syncs with identity, HR, and ITSM systems such as Okta, Workday, and ServiceNow.